Aberdeen Village, a PMMA senior living community in Olathe, Kan., is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM.
The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Aberdeen Village received the award for independent living and skilled nursing.
Over the course of 2018, a sampling of Aberdeen Village’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Aberdeen Village in specific categories.
“The Customer Experience Award affirms our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Tim Allin, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.”
Aberdeen Village scored in the top 15-percent in the categories of activities, admission process, communication, meeting individual needs, nursing care, overall customer experience, overall satisfaction, professional therapy, response to problems, safety and security and willingness to recommend to others for skilled nursing.
Aberdeen Village also scored in the top 15-percent in the food quality category for assisted living.
Through Pinnacle Quality Insight’s monthly phone surveys Aberdeen Village has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing an 18-year emphasis on ensuring the individual needs of every resident are met.