Aberdeen Village health care center among top in nation

The health care center at Aberdeen Village, a PMMA (Presbyterian Manors of Mid-America®) senior living community, is among the top senior living health care centers in the country, according to Pinnacle Quality Insight, a customer satisfaction measurement firm.

With more than 25 years of experience in post-acute healthcare, Pinnacle conducts more than 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 U.S. states, Canada and Puerto Rico.

Aberdeen Village’s health center is a recipient of Pinnacle Quality Insight’s 2022 Customer Experience Award™. Qualifying for the award displays a continued dedication to providing Best in Class senior health care services.

Aberdeen Village received this recognition from residents in the health care center and their families for cleanliness and the quality of nursing care the team provides.

“What makes the Pinnacle Customer Excellence Award unique is that it really comes from our residents and their families, who rate us highly for the quality of care and services they receive,” said Tim Allin, executive director. “The award is evidence of the faith our residents and their families place in the way we carry out our mission to provide quality senior services guided by Christian values.”

Throughout its 21-year history of serving the community, Aberdeen Village has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2021, a sampling of Aberdeen Village’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Aberdeen Village in specific categories.

Every month, Aberdeen Village has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.  

By qualifying for the Customer Experience Award™, Aberdeen Village has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.

Health care residents and their families rated Aberdeen Village highly in cleanliness and nursing care.

Aberdeen Village has served Johnson County since 2001 with independent and assisted living, skilled nursing care, Alzheimer’s care and short-term rehabilitation.