Aberdeen Village receives 2021 Customer Experience Award

Aberdeen Village, a PMMA (Presbyterian Manors of Mid-America) senior living community, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience Award™. Qualifying for the award in both health care and assisted living displays a continued dedication to providing Best in Class senior healthcare services.

“The Pinnacle Customer Excellence Award is different from other recognitions because it really comes from our residents and their families who rate us highly for the quality of care and services they receive,” said Tim Allin, executive director. “The award is evidence of the faith our residents and their families place in the way we carry out our mission to provide quality senior services guided by Christian values.”

Throughout its 20-year history of serving the community, Aberdeen Village has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2020, a sampling of Aberdeen Village’s residents and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Aberdeen Village in specific categories.

Every month, Aberdeen Village has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.  

By qualifying for the Pinnacle Customer Experience Award™, Aberdeen Village has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.

Aberdeen Village received this recognition for assisted living in the quality of food category. Skilled nursing residents and their families gave the community high marks in 11 categories – overall satisfaction, nursing care, meeting individual needs, communication from the community, response to problems, dignity and respect, recommend to others, professional therapy services, admission process, safety and security and overall customer experience.

A customer satisfaction measurement firm with 25 years of experience in post-acute healthcare, Pinnacle conducts more than 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

Aberdeen Village has served Johnson County since 2001 with independent and assisted living, skilled nursing care, Alzheimer’s care and short-term rehabilitation. Learn more at www.AberdeenVillage.com. PMMA (Presbyterian Manors of Mid-America) is a 501(c)(3) not-for-profit organization with 16 locations and 2 hospices in Kansas and Missouri, and a new campus under development in Colorado Springs. Learn more at PMMA.org.

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