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Aberdeen Village shares customer service survey responses

Aberdeen Village continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic above highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between June 2020 and May 2021, Aberdeen Village residents and their families gave the community high scores in demonstrating dignity and respect, response to problems and safety and security. Residents and their representatives also indicated a high likelihood they would recommend Aberdeen Village to others.

“I have a feeling of being at home,” one respondent said. “I would tell [others] that it is a lovely place to live and you have your privacy, if you want it.”

Another respondent said, “We like the people here. We like the size and that we can get to know the people. It has been a great place to live.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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