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Aberdeen Village wins award as a top care provider in the nation based on customer service

Aberdeen Village, a PMMA (Presbyterian Manors of Mid-America®)senior living community, is proud to announce it has won 2024 Customer Experience Awards from Pinnacle Quality Insight, a customer satisfaction measurement firm with 26 years of experience in senior care and senior living.

Aberdeen Village qualified for the award for its assisted living and for its health care center, meaning it placed in the top 15% of care providers nationwide across a 12-month average.

“The Customer Experience Awards are special to us because they’re earned based on the word of our residents and their families,” said Tim Allin, executive director.

Throughout 2023, residents and their families participated in monthly telephone interviews, answering open-ended questions and rating Aberdeen Village in multiple categories. Based on the answers, Pinnacle has determined that the community has qualified for the award in the following service areas:

Assisted Living

• Activities

• Combined Average

• Move-in Process

• Overall Satisfaction

• Personal Care

• Safety and Security

• Variety of Food/Menu Choices

Health Care

• Activities

• Communication from Facility

• Dignity and Respect

• Dining Service

• Individual Needs

• Nursing Care

• Overall Customer Experience

• Overall Satisfaction

•  Quality of Food

•  Recommend to Others

•  Response to Problems

•  Safety and Security

 Throughout its history, Aberdeen Village has placed a strong emphasis on meeting every resident’s individual needs. The award reinforces that commitment.

“It reflects our dedication to live out our mission of providing quality senior services guided by Christian values,” said Allin.

Pinnacle conducts more than 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada, and Puerto Rico.

Aberdeen Village has served Johnson County since 2001 with independent and assisted living, skilled nursing care, memory care and short-term rehabilitation.

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